Our Call Center business intelligence system supplies metrics across your inbound and outbound customer support and
sales center operations. This includes consolidation of data across all your vendors including chat, knowledgebase, ISV,
network and switch reporting.
We can even cross-tab your call center data with anything else you know about your retail outlet or e-commerce
operations. All of it accessed via your web browser. No software to install. Read below to learn more about the features
of our low cost solution.
Dashboards w/KPI’s
Our fully configurable dashboards can hold an unlimited number of Key Performance Indicators. And we put you in charge.
You can make modifications to your hosted dashboard without the aid of tech support.
Granular Drilldown capabilities
We can provide drill down access to data at the agent, incident, case, client or any other level.
We can give you the full picture of a given agent’s performance without needing to login to
series of telephony, knowledgebase, email and chat system reports. We put them all at
your fingertips.
Switch Analytics
We can integrate with your Network Switches to make sure that you are not losing data on
customers who called and never connected with your team.
Secured Data
Our business intelligence application provides role-based access tools that you can configure
and reconfigure whenever your needs dictate. We also have gone to great pains to make sure
our system is safe from outside hackers.
Additional features include:
- Predefined reports based on true business intelligence expertise
- Pre-built integration with most of the major business systems
- Consolidation of data across all departments
- Easy access via almost any web browser (Explorer, Firefox, Safari, Chrome)
- Cross-tabulation across all departmental data
In addition, we are constantly improving our systems and interface. There’s not extra charge to your company. It just
happens. All you need is a web browser and the ongoing improvements will just “appear” over time.
We are well aware that a lot of your call centers systems include “built-in” analytics. However, most of those systems are
not built to integrate with each other and provide you with one view of your operation. In addition, many of them do not
include pre-built connectors to integrate with other existing systems throughout your company.
A holistic picture of what is going on across your operation AND across the enterprise is going to be demanded by your
management team…either now or in the very near future. Why not get ahead of the curve?
Your Marketing team is a little disorganized
Chances are your marketing team doesn’t give you much advance notice on campaigns or
their forecasting is way off at times. AOD Call Center provides you with configurable
dashboards and analytics where you can prove to the marketing team the costs of their
activities and the impact on service levels.
Your IT team is “green”
AOD lives and breathes business intelligence. Not only has our team been doing this for well
over a decade for Fortune 500 companies, but we continue to enhance that experience every
single day. Does anyone on your IT team have that kind of experience? If so, we are hiring…
You want to be able to “measure it all”
No problem. AOD Call Center comes a lot of pre-configured reports and KPI’s based on our substantial experience. If
we don’t have exactly what you need, you can configure it yourself based our ad hoc tools or we can build something
custom for you upon request.
Moving Quickly is of the Essence
We’ll have you up and running in 30 days or less. The world cannot stand still while you wait for IT to work their way around
to your project. And frankly, IT hates it when you call them every day to ask them “can we done yet?”
Data Normalization Sounds Scary to You
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