Our Call Center business intelligence system supplies metrics across your inbound and outbound customer support and sales center operations. This includes consolidation of data across all your vendors including chat, knowledgebase, ISV, network and switch reporting.
We can even cross-tab your call center data with anything else you know about your retail outlet or e-commerce operations. All of it accessed via your web browser. No software to install. Read below to learn more about the features of our low cost solution.
Our fully configurable dashboards can hold an unlimited number of Key Performance Indicators. And we put you in charge. You can make modifications to your hosted dashboard without the aid of tech support.
Granular Drilldown capabilities
We can provide drill down access to data at the agent, incident, case, client or any other level. We can give you the full picture of a given agent’s performance without needing to login to series of telephony, knowledgebase, email and chat system reports. We put them all at your fingertips.
We can integrate with your Network Switches to make sure that you are not losing data on customers who called and never connected with your team.
Our business intelligence application provides role-based access tools that you can configure and reconfigure whenever your needs dictate. We also have gone to great pains to make sure our system is safe from outside hackers.
Additional features include:
In addition, we are constantly improving our systems and interface. There’s not extra charge to your company. It just happens. All you need is a web browser and the ongoing improvements will just “appear” over time.
- Predefined reports based on true business intelligence expertise
- Pre-built integration with most of the major business systems
- Consolidation of data across all departments
- Easy access via almost any web browser (Explorer, Firefox, Safari, Chrome)
- Cross-tabulation across all departmental data
We are well aware that a lot of your call centers systems include “built-in” analytics. However, most of those systems are not built to integrate with each other and provide you with one view of your operation. In addition, many of them do not include pre-built connectors to integrate with other existing systems throughout your company.
A holistic picture of what is going on across your operation AND across the enterprise is going to be demanded by your management team…either now or in the very near future. Why not get ahead of the curve?
Your Marketing team is a little disorganized
Chances are your marketing team doesn’t give you much advance notice on campaigns or their forecasting is way off at times. AOD Call Center provides you with configurable dashboards and analytics where you can prove to the marketing team the costs of their activities and the impact on service levels.
Your IT team is “green”
AOD lives and breathes business intelligence. Not only has our team been doing this for well over a decade for Fortune 500 companies, but we continue to enhance that experience every single day. Does anyone on your IT team have that kind of experience? If so, we are hiring…
You want to be able to “measure it all”
No problem. AOD Call Center comes a lot of pre-configured reports and KPI’s based on our substantial experience. If we don’t have exactly what you need, you can configure it yourself based our ad hoc tools or we can build something custom for you upon request.
Moving Quickly is of the Essence
We’ll have you up and running in 30 days or less. The world cannot stand still while you wait for IT to work their way around to your project. And frankly, IT hates it when you call them every day to ask them “can we done yet?”
Data Normalization Sounds Scary to You
The beauty of AOD is that we take something super complex and difficult and make it look simple. It’s sort of like the guy (Bob Ross) who used to paint pretty pictures on public TV and make it look easy…the reality is he was a genius. We are not geniuses. However, as long as you can show us where your data resides, we can take it from there and make you look like a genius.